Privacy Policy

This Privacy Policy explains how WV Cleaning Services LLC (“WV Cleaning Services,” “we,” “us” or “our”) collects, uses and protects information when you visit wvcleaningservicesllc.com, contact us by phone, text message or email, or request an estimate. We operate in the State of Delaware, United States.

Information we collect

We collect only what we need in order to respond to you and do the work:

• Information you give us. Your name, phone number, email address, the town you live in, the type of property, the services you are interested in and anything you write in the message field of our estimate form.
• Information from contacting us directly. If you call, text or email us, we keep that contact information and the content of the conversation so we can follow up.
• Basic technical information. Like most websites, our host records standard request data such as IP address, browser type and the pages visited. We use this only to keep the site working and secure.

We do not knowingly collect information from anyone under 18, and we do not ask for or store payment card numbers through this website.

How we use your information

• To respond to your request and schedule a free in-home estimate.
• To give you a price, confirm appointments and coordinate access to the property.
• To send service related messages about work we are doing or have done for you.
• To keep records of the work performed and to handle any follow up you ask for.
• To comply with our legal and tax obligations.

SMS / Text Messaging

When you opt in to receive text messages from WV Cleaning Services LLC, we collect your mobile phone number and your consent so we can send the messages you agreed to receive.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver our messages (such as our SMS platform), who are not permitted to use it for any other purpose.

You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at wvservicess@gmail.com or (302) 202-9794.

How we share information

We do not sell, rent or trade your personal information. We share it only in these limited situations:

• Service providers. Companies that help us run the business, such as our form and email providers and our customer scheduling system, and only to the extent they need it to provide that service to us.
• Our team. The people assigned to your job receive the address and access details needed to perform the work.
• Legal requirements. If we are required to by law, subpoena or other legal process, or to protect the rights and safety of people or property.

Access to your home

Many customers give us access to a property while they are away, through a key, a lockbox or a keypad code. We treat that access information as confidential. It is shared only with the people performing the work at your property, and we ask you to tell us promptly if you change it or no longer want us to hold it.

How long we keep information

We keep customer records for as long as you are a customer and afterwards for as long as we need them for legitimate business, accounting and legal purposes. If you ask us to delete your information and we are not required to keep it, we will.

Cookies

This website uses Google Tag Manager to load measurement tools, such as analytics and advertising conversion tags. These tools may set cookies and collect information about how you use the site, such as the pages you visit and the actions you take. You can block or delete cookies in your browser settings and the site will keep working.

Your choices

You can ask us at any time to tell you what information we hold about you, to correct it, or to delete it. You can also ask us to stop contacting you. Write to wvservicess@gmail.com or call (302) 202-9794 and we will take care of it.

Security

We take reasonable steps to protect the information we hold. No method of transmission over the internet is completely secure, so we cannot promise absolute security, but we limit access to your information to the people who need it.

Links to other websites

Our site links to our social media profiles. Once you leave this website, this policy no longer applies and the privacy policy of that website governs instead.

Changes to this policy

If we change this policy, we will post the revised version on this page and update the date above.

Contact us

WV Cleaning Services LLC
Milton, Delaware, United States
Phone and text: (302) 202-9794
Email: wvservicess@gmail.com